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Mortgage Lender Saves 50 Percent on Staffing by Outsourcing Rekeying to India
In 2005 the housing market was hot. Mortgage lenders received more applications than they could handle. But in Miami they were not getting motivated, dependable, high-quality staff to process mortgage applications and the attendant materials that accompanies them. Outsourcing to India expedited loans and eliminated mistakes.
The Coming of Age of Indian BPO Suppliers: If you thought that offshoring to Indian suppliers was largely restricted to IT applications development and maintenance (ADM), think again. Leveraging the success of the offshore delivery model, India-centric BPO suppliers are rapidly gaining a foothold in the offshore BPO market. Researchers at the Everest Research Institute describe the new trend and explain what it means for you.
Allied Irish Bank Becomes First Financial Institution in Europe to Outsource Global Trade Processing End-to-End: The bank's software provider announced it would no longer support its banking application. AIB had to determine whether to outsource or purchase a new system. Outsourcing was more expensive until ABN AMRO opened an office in India reducing fees by 60 percent. Outsourcing today does much more than save money.
Brewing Up IT Success: Outsource Your Network Globally: InBev, which brews 204 brands of beer including four global brands--Stella Artois, Beck's, Leffe, and Brahma--had specific criteria for its network supplier. It needed someone willing to work together to open new markets like China and Russia. It also wanted someone who could work with its ASP and infrastructure provider. BT fit the bill.
When Outsourcing Back Office, It's All in the Family for Penske Truck Leasing
Sound familiar? Penske's customer service operations were in four US cities. They were expensive and didn't offer consistent service levels. What's the best way to consolidate cost effectively? Outsource the back office to India.
How Outsourcing to China Rescued INVISTA
INVISTA, which owns brands like Lycra, had promised the industry an online fabric library. The CEO had sent letters to thousands of companies announcing the system would go live by October 4. In June it discovered its supplier was failing. It hired Freeborders, whose teams in the US, Europe, and China delivered the library three weeks early.
Making an Outsourced Call Center Relationship Work
One of the victims of September 11 was the airline industry. Delta had to service its call center customers at a lower cost. The solution was offshoring. That decision turned out to be a lifeline when hurricanes hit the US last year, shuttering some US call centers. Wipro routed extra calls to Mumbai and Pune, stretching its resources to support the airline in its time of need.
Will the Labor Arbitrage Advantage Disappear?
Will offshoring's success raise wages in offshore locations so high that it stops making economic sense to move the work there? The Everest Research Institute studied the data for six months, examining the sustainability of labor arbitrage between five key locations offshoring work and six key locations receiving that work. The bottom line: offshoring will make economic sense for 20 years or more.
Outsourcing Provides a SWIFT Way to Reach South Asia Banks
A European company wanted to enter the South Asian banking market. It needed a supplier with deep roots in the region. Its supplier not only sold its services but also created a service bureau so banks too small to afford the standard offering could participate.
American Manufacturer Leverages its China Outsourcing Solution With Nearshore OEMs
Electronic Hardware Corp. was suffering from spiraling costs, which hurt its competitiveness. It offshored to China. The result was so successful the company created its own shelter group to help other manufacturers send their work there.
IT Talent: A Shortage in India?
India is perceived as a cornucopia of IT talent. But some organizations are discovering that certain IT skills are increasingly scarce. Read about the current labor situation and what it means for your outsourcing effort.
A Candid Conversation about India, Security, and Price/Earnings Ratios with ACS' Mark King
The Everest Research Institute just released its FAO report. Read how multiple process FAO is experiencing a growth spurt, why offshoring has become an integral part of today's FAO, and how IBM and Accenture have cornered the market.
A New Metric Compares Suppliers; Currently the Indians Are Winning
A new research study by Katzenbach Partners says the traditional American and European suppliers are no longer the safe bet for buyers looking to outsource their information technology. The study says the Indian suppliers, who have excess cash thanks to their rapid growth, may be a better choice.
Is Offshoring Demand Sustainable?
How much demand can the Indian providers handle? Will emerging supply-side constraints hinder their enviable growth? Sheetal Bahl of the Everest Research Institute studied the issue and has some answers.
Why An Asian Airline Chose to Outsource
Competition, underinvestment, and an aging workforce caused an Asian airline to outsource its IT. The results transformed the retained organization, according to Everest's Neil Mulcahy.
India Courts Western Law Firms
Legal services are joining customer contact, transaction services, debt collection, and payroll processing as processes the West is migrating to India. Read why US and UK law firms are outsourcing to the subcontinent.
How Offshoring to China Saved the Day at DuPont
DuPont promised it would deliver its Online Fabric Library at a trade show in Paris. The original developer dropped out three months before the deadline. DuPont turned to Freeborders, a supplier with offices in China. The Chinese team finished the project early. Read why China is becoming an offshore hot spot.
India Remains Optimistic About Growth, Momentum in 2005
This year the future is so bright the Indian suppliers need to wear shades. NASSCOM estimates the BPO sector alone will grow 40 percent and the IT-enabled services segment 60 percent. Here's why.
New Offshore Hot Spots: 2005 and Beyond
The next wave of BPO hot spots could well emerge in 2005 as global corporations rethink their sourcing strategies and look beyond cost as the key driver for outsourcing. Here's our list.
What's New in BPO
BPO providers predict this year business transformation will become more than just talk. And offshoring will expand into new industries and new geographies. Here's a BPO road map for 2005.
India Responds to Growing Concerns Over Data Security
In the absence of a strong legal framework to address concerns related to data
theft and IP protection in India, Indian suppliers are resorting to globally
accepted certifications on quality and security. Industry experts, however,
believe that certifications alone aren't enough. How will India face the challenge?
New Outsourcing Law Readies Japanese Companies for Global Pharmaceutical Markets: A Major Development in Japan
A new law in Japan will permit pharmaceutical companies to outsource 100 percent of their processes. Read how this will affect the Japanese pharmaceutical industry.
Bike Manufacturer's Redesign Gets in High Gear with Product Lifecycle Management
Strida Bicycles was moving its production from the UK to Asia. Its design team was based in both places. Outsourcing its product lifecycle management allowed the company to change gears quickly. Reduced paperwork alone gave Strida a 500 percent return on investment.
Outsourcing Inbound Email Response to India Strengthens Timely Customer Care
You don't need statistics to know a third of companies never answer their customers email queries. Outsourcing email to Indian companies has benchmarks of two to six hours. It's a better way to keep customers happy with their customer service.
China: The Next Big Wave in Offshore Outsourcing
India has monopolized the headlines as the primary locale for offshore outsourcing. Everest COO Todd Furniss predicts China will rival India as a major supplier of offshore outsourcing. Major changes in China are making that possible.
Offshore Outsourcing Part 1: The Brand of India
Today, the question is not "Should I include an offshore component in my outsourcing arrangement?" but "Where should I go?" Everest's Todd Furniss and Michel Janssen discuss the pros and cons of using an Indian service provider. The first in a series.
The Expanding Territory of Offshore Outsourcing
Suppliers are moving the back office to the four corners of the globe. At the same time, buyers, now firmly committed to offshore solutions, are wrestling with the decision to select a near shore or farshore provider. Here's what's going on in offshore outsourcing.
East Meets West Up Close
and Personal: Shinsei Bank's Reincarnation
Facing mountainous bad debts and a failing national economy, Japan's banking sector and its government seek strategies to save the banks from closure. But Shinsei Bank has already found the path to success. Due to adopting western-style management concepts, and using outsourcing, it entered a new market at one-third the time and one-tenth the cost of its competitors and has profit for moving forward.
Changing Course Brigade
Expands CRM to All Stakeholders With ERM
Brigade managed customers as a CRM supplier. Now it wants to manage employee,
supplier and investor relationships, too, as an Enterprise Resource Manager.
Apparel Company Seamlessly
Outsources Its Back Office 
An apparel company downsized, laying off the workers who kept the books.
But it had a clever solution up its sleeve: outsourcing its back office.
Decreasing Delivery
Headaches
Any company doing business on a global scale knows what a hassle supply
chain management can be. And it's that difficulty that drove a Hong Kong-based
global logistics management company to look to an outsourcing supplier
to ease the pain of supply chain management (SCM).
Finance and Accounting
Outsourcing: David Narrow Charts the Future
Companies know that there is a next level of speed, ease of use and cost
savings that must occur for them to remain competitive.
Hays Sinks Its Teeth Into
Document Processing
Dental offices in Great Britain often are equipped with the newest technology
to make dental care as painless as possible. However, dentists were waiting
a painfully long time to get paid by the Dental Practice Board (DPB).
Find out what they did.
How the September 11
Attacks Changed Offshore Outsourcing
Is offshore outsourcing safe in today's warring world? Here's what's happening
in India, Russia and the Philippines.
Americans and Indians Tame the Internet Frontier
Like the country and western song, the offerings of Indian and American
outsourcing firms are "meeting in the middle."
Banking on Indian Outsourcing
Why are outsourcing buyers turning to Indian companies as their suppliers?
Calling For Network Solutions
How to make major infrastructure changes to compete in today's connected
world.
Constant Coverage on Two Continents
Cost reduction often is the primary push to outsource a non-core area.
Family Thais Lead to Bangkok.com
Bangkok.com was becoming the biggest online community centered around
Thailand.
Hatching An Application
Outsourcing may turn out to be the golden egg for Commtouch.
A High Tech Military Legacy
When the U.S. military pulled out in 1992, the telecommunications equipment
stayed, resulting in today's infrastructure in the Philippines.
International Disputes
How do buyers protect their interests when they outsource crucial functions
to offshore vendors?
Lowering the Cost of People
It is becoming clear that what is going to separate successful companies
from unsuccessful ones in the evolving e-commerce world will be people.
From Help Desk To Partnership
Compaq and ING Barings. This relationship is an outstanding example of
the value both companies receive by contracting for and providing specialized
services.
New Dairy Product Enters Asia-Pacific Market
How to achieve greater effectiveness, improved efficiency and lower costs
in these times of global competitive challenges.
The Rise of Global Business Process Outsourcing
PricewaterhouseCoopers' Joe Vales takes another look at the global implications
in a landmark study on outsourcing.
When a Fixed Solution Won't Work...
John Fretwell was looking for a flexible outsourcer for ING Baring Securities.
He found it in Compaq.
Connecting the Dots
The UMW group, a Malaysia-based multinational, is now three years into
a contract with UMW/EDS Technology (UET) a joint venture with EDS.
Behind the Curtain...
Steven Leakey shares his company's approach to the 'people' issue.
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