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How Process Rigor Helped Sun Microsystems Innovate
During the transition CSC had to move 55 percent of Sun’s application development offshore, hire 450 employees in India during a national boom, and build two data centers in 60 days. Sun Microsystems expected CSC to produce immediate productivity gains with 42 fewer people, maintain service to 35,000 Sun employees, and support 600 applications. Here’s why it worked. (2009)

How Sending Work to India and China Helped a Company Meet Customer Requests Quickly: USA Technologies had been sending its development work to China. This time it added India to the mix. The result: it cut time to market in half and enjoyed savings of 40 percent. (2009)

U.S. Manufacturer Outsources to Chinese Supplier by Combining Product Lines to Achieve Volume
Fletcher-Terry felt pressure from lower-cost competitors just as its manufacturing costs were going up. It knew it had to outsource, but its manufacturing volumes were low. It struck a unique deal with iSUN; it consolidated several lines to generate the volumes its outsourcer required to preserve margins and keep costs down. (2009)

Wipro Voice - Nine Ways to Cut Costs While Keeping the Lights On: A Conversation with Toshiharu Mogi, Group Head, Consulting Services - Member, Wipro Council for Industry Research
It's no surprise a lot of clients want to rapidly and dramatically reduce their cost by 25 percent or more, reports Dr. Toshiharu Mogi, group head, Consulting Services. Since capital is difficult to find, he says companies now seek an enterprise-wide solution to gain productivity improvements. He describes nine. (2009)

Wipro Voice: How the Evolution of Remote Infrastructure Management Led to Solutions to Today's Challenges
Remote infrastructure management outsourcing has evolved to meet buyers' needs, planting the seeds for innovative solutions to today's tricky IT challenges. Ramachandran Srinivasan, member of the Wipro Council for Industry Research, explains the next phase of evolution looking beyond IT infrastructure management. For more information on the Research Council, visit www.wipro.com/industryresearch or email industry.research@wipro.com. (2009)

Provider Streamlines Functions for SMB Insurers
Owners of two small insurance companies knew the key to growth was finding cheaper ways to do business. The answer was outsourcing. But in 2005 there were few domestic providers serving the SMB sector since most providers focused on the big ticket buyers. They insured their growth by working with a Chinese supplier. (2008)

Sign Manufacturer Cuts Manufacturing Costs in Half by Outsourcing to China: Creative Mailbox and Sign Design outsourced to a Chinese supplier. But things didn't work well. Switching suppliers solved the problem. BayShore, the new Chinese supplier, now not only tweaks the manufacturer's products but has come up with processes that slashed time to market for new products. (2009)

Why is the Attrition Rate at Indian BPOs 23.5 Percent? A HayGroup Study Offers Solutions: Attrition rates at Indian BPOs are an important criterion when determining offshore location. What is the rate in India? Why is it so high? And what can employers do about it? A new HayGroup study of 39,000 Indian jobs answers those questions. (2009)

Start-Up Uses Offshoring to Bring Its Product to Market Faster
You're at the grocery store check-out and you want to print out money-saving coupons from your cell phone. Or, you're a tourist lost in a strange town and need to print out a map from your mobile device. Airprint Networks is working on that application. It outsourced to a Chinese supplier to get its product to market now. (2008)

Dealing with Cultural Nuances in Offshore Outsourcing Relationships
Understanding people's expectations and how people think differently from culture to culture will improve the chances for success in an offshore outsourcing relationship. Here's what you need to know about China, Ukraine, and India, as well as insights into offshore service provider selection criteria and determinants for success. (2008)

WNS and Virgin Atlantic Partnership Takes Off: Revenues Accelerate through Improved Processes
Virgin Atlantic, a long-haul airline, is known for thinking outside the box to enhance the in-flight experience. Less known is the way Virgin has applied similar innovation to its behind-the-scenes operations. Offshoring to WNS allowed the airline to consider business streams it had not previously imagined. And the cost differential allowed it to add more people to its call center to provide better service. (2008)

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Mapping the Landscape of Chinese Suppliers: Everest Research Institute report that profiles leading Chinese suppliers and examines their delivery capabilities and target customer segments. Preview document available. - April 2008

Location Optimization - Perspectives on Delivery Center Locations for BPO - Central & Eastern Europe (CEE) - Preview Deck - An analysis of 25 cities in Central and Eastern Europe, including labor pool size, costs, and risks. An assessment of language availability is also included. - September 2007

Global Sourcing Market Update: Indian Captive Market: Trends and Implications - Everest research indicates that captives are a large and significant section of the Indian offshore services market and continue to grow rapidly. Download key insights in this preview deck. - July 2007

What's Happening in China: A Curtain-Raiser on the IT and Business Process - This whitepaper focuses on the Chinese IT and Business Process Services exports market, and provides a fact-based assessment of China as a global sourcing destination. The whitepaper includes the Everest Research Institute's insight on the current state of... - June 2007

Indian Suppliers: Spicing Up the FAO Industry - During the past two years, the change in provider landscape in Finance and Accounting Outsourcing (FAO) has been a major game-changer in outsourcing. The Indian providers now account for nearly 30% of all FAO contracts and are putting increasing pressure o... - October 2006

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