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Offshore Manufacturing Proves a Boon for Small Business
One of the toughest problems people in small businesses face in getting a product to market is finding a manufacturer that will run small batches. Ashe Archery overcame this problem by outsourcing its design and manufacturing to Metrotech, a Chinese provider that produces small runs as needed at a substantially lower cost per piece than domestic manufacturers. (2008)

Currency Exchange Risk in Global Outsourcing -- Taming the Rising Rupee
Global sourcing is now a viable outsourcing strategy. However, currency fluctuation has emerged as a real problem. The Indian rupee is at a 10-year high relative to the U.S. dollar and increased over six percent in less than one year. Paul Nowacki and Saraubh Gupta offer suggestions to mitigate this risk. (2008)

Centralizing Asset Management Helps Promotional Products Manufacturer Manage Its IT Infrastructure
Like many promotional products manufacturers, The GEM Group has a manufacturing facility in China. The manufacturer was changing its IT desktop infrastructure. Did the computers in Shenzhen have enough memory to work in the new IT environment? Everdream's application allows GEM to manage the Chinese infrastructure from its Massachusetts headquarters. (2008)

Bharti Airtel, Nortel Innovate a Utility Computing Model to Influence Consumer Behavior: Bharti Airtel is a fast-growing Indian telco. It felt labor costs in India were too expensive. It wanted to solve customer care issues at the machine. So it offshored its solution--to North America. The Indian company selected Nortel for its call center technology. Together they changed the behavior of a nation. (2007)

An Offshore Pioneer Shares Its Recipe for Long-Term Success
This was one of the first North American offshoring relationships. Nortel outsourced to India in 1991 because it couldn't find enough employees with the specialized knowledge it needed. At same time, Wipro wanted to expand beyond India. The timing was right for both partners to attempt something new. What's remarkable: both partners are still happy after 16 years! (2007)

How HP Achieved the Fastest Core Banking Migration in India for Bank of India
Bank branches used aging software. A customer couldn't make a deposit in any branch but its own. The global banks were arriving with systems that made this possible, so the Bank of India couldn't respond to customers' needs fast enough. HP's banking solution solved the problem. (2007)

Prudential Relocation Relocates Work to EMR in India to Create 24-Hour Operation to Please Clients
Many companies outsource relocation, a complicated and detail-ridden process, to experts like Prudential Real Estate and Relocation Services. What makes relocations tricky is keeping track of every company's distinct relocation policy. To cut costs and improve efficiency, Prudential outsourced the process to EMR in India. But first, it had to explain to Indians what relocation was. (2007)

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Mapping the Landscape of Chinese Suppliers: Everest Research Institute report that profiles leading Chinese suppliers and examines their delivery capabilities and target customer segments. Preview document available. - April 2008

Location Optimization - Perspectives on Delivery Center Locations for BPO - Central & Eastern Europe (CEE) - Preview Deck - An analysis of 25 cities in Central and Eastern Europe, including labor pool size, costs, and risks. An assessment of language availability is also included. - September 2007

Global Sourcing Market Update: Indian Captive Market: Trends and Implications - Everest research indicates that captives are a large and significant section of the Indian offshore services market and continue to grow rapidly. Download key insights in this preview deck. - July 2007

What's Happening in China: A Curtain-Raiser on the IT and Business Process - This whitepaper focuses on the Chinese IT and Business Process Services exports market, and provides a fact-based assessment of China as a global sourcing destination. The whitepaper includes the Everest Research Institute's insight on the current state of... - June 2007

Indian Suppliers: Spicing Up the FAO Industry - During the past two years, the change in provider landscape in Finance and Accounting Outsourcing (FAO) has been a major game-changer in outsourcing. The Indian providers now account for nearly 30% of all FAO contracts and are putting increasing pressure o... - October 2006

The Sarbanes-Oxley/Outsourcing Intersection: An Introduction - Companies are now able to determine the cost of complying with the Sarbanes-Oxley Act. What effect will the new law have on outsourcing? Michael Mensik and Robert Garesis of Baker & McKenzie share their insights. - November 2004

Outsourcing to India: Key Legal and Tax Considerations for U.S. Financial Institutions - Any cross-border outsourcing transaction raises a host of potential legal issues; in addition there is an emerging body of "global sourcing" legislation in the U.S. This paper describes how Baker & McKenzie can assist U.S. financial institutions in ... - May 2004

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